.page-faq {
  --faq-tide: #17C3B2;
  --faq-line-soft: rgba(11, 42, 74, .1);
  --faq-shadow-soft: 0 18px 40px -30px rgba(7, 26, 46, .55);
  --faq-shadow-card: 0 26px 56px -34px rgba(7, 26, 46, .58);
}

/* ===== 首屏 ===== */
.page-faq .support-hero {
  position: relative;
  padding: 32px 0 8px;
  background:
    radial-gradient(120% 90% at 88% -10%, rgba(23, 195, 178, .14), transparent 60%),
    radial-gradient(90% 70% at 6% 10%, rgba(255, 107, 74, .09), transparent 55%),
    var(--pearl);
  overflow: hidden;
}

.page-faq .support-hero::before {
  content: "";
  position: absolute;
  inset: auto 0 0 0;
  height: 1px;
  background: linear-gradient(90deg, transparent, var(--faq-line-soft) 20%, var(--faq-line-soft) 80%, transparent);
}

.page-faq .support-hero .breadcrumbs {
  margin-bottom: 22px;
  font-size: 13px;
  color: var(--mist);
}

.page-faq .support-hero .breadcrumbs a {
  color: var(--deep);
  text-decoration: none;
  border-bottom: 1px solid rgba(11, 42, 74, .2);
  padding-bottom: 1px;
}

.page-faq .support-hero .breadcrumbs a:hover {
  color: var(--coral);
  border-bottom-color: var(--coral);
}

.page-faq .support-hero .breadcrumbs span[aria-hidden] {
  margin: 0 8px;
  color: var(--mist);
}

.page-faq .support-hero__grid {
  display: grid;
  gap: 30px;
}

.page-faq .support-hero__lead h1 {
  margin: 16px 0 0;
  font-family: var(--font-head);
  font-weight: 900;
  letter-spacing: .02em;
  font-size: clamp(28px, 6.4vw, 46px);
  line-height: 1.24;
  color: var(--deep);
}

.page-faq .support-hero__lead .lede {
  margin-top: 18px;
  max-width: 46em;
  color: var(--ink);
  font-size: 16.5px;
  line-height: 1.85;
}

.page-faq .support-hero__jump {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
  margin-top: 24px;
}

.page-faq .pill-link {
  display: inline-flex;
  align-items: center;
  padding: 9px 18px;
  border-radius: var(--pill);
  background: rgba(255, 255, 255, .72);
  border: 1px solid var(--faq-line-soft);
  color: var(--deep);
  font-size: 14px;
  text-decoration: none;
  transition: background .2s ease, color .2s ease, border-color .2s ease, transform .2s ease;
}

.page-faq .pill-link:hover {
  background: var(--coral);
  border-color: var(--coral);
  color: var(--pearl);
  transform: translateY(-1px);
}

.page-faq .support-hero__media {
  margin: 0;
  border-radius: var(--radius-lg);
  overflow: hidden;
  box-shadow: var(--faq-shadow-card);
  background: var(--deep);
}

.page-faq .support-hero__media img {
  display: block;
  width: 100%;
  height: auto;
  aspect-ratio: 16 / 6;
  object-fit: cover;
}

.page-faq .support-hero__media .media__caption {
  display: block;
  padding: 12px 18px;
  background: rgba(7, 26, 46, .82);
  color: rgba(247, 245, 240, .82);
  font-size: 13px;
  letter-spacing: .02em;
}

.page-faq .support-hero__facts {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 12px;
  margin-top: 30px;
  padding: 20px 18px;
  border-radius: var(--radius-md);
  background: linear-gradient(135deg, rgba(11, 42, 74, .06), rgba(23, 195, 178, .08));
  border: 1px solid var(--faq-line-soft);
}

.page-faq .fact-item {
  display: flex;
  flex-direction: column;
  gap: 4px;
}

.page-faq .fact-item__num {
  font-size: 20px;
  font-weight: 700;
  color: var(--deep);
  letter-spacing: .01em;
}

.page-faq .fact-item__num small {
  font-size: 12px;
  font-weight: 500;
  margin-left: 2px;
  color: var(--mist);
}

.page-faq .fact-item__label {
  font-size: 12.5px;
  color: var(--mist);
  line-height: 1.55;
}

/* ===== 问答分段 ===== */
.page-faq .faq-tabs {
  margin-top: 26px;
}

.page-faq .faq-tabs .tablist {
  display: flex;
  gap: 8px;
  overflow-x: auto;
  padding: 6px;
  border-radius: var(--pill);
  background: var(--sand);
  scrollbar-width: none;
  -webkit-overflow-scrolling: touch;
}

.page-faq .faq-tabs .tablist::-webkit-scrollbar {
  display: none;
}

.page-faq .faq-tabs .tab {
  flex: 0 0 auto;
  padding: 10px 20px;
  border: 1px solid transparent;
  border-radius: var(--pill);
  background: transparent;
  color: var(--deep);
  font-family: var(--font-head);
  font-size: 14.5px;
  font-weight: 700;
  letter-spacing: .02em;
  cursor: pointer;
  transition: background .2s ease, color .2s ease, border-color .2s ease;
}

.page-faq .faq-tabs .tab:hover {
  border-color: rgba(11, 42, 74, .18);
}

.page-faq .faq-tabs .tab[aria-selected="true"] {
  background: var(--coral);
  color: var(--pearl);
  box-shadow: 0 10px 24px -14px rgba(255, 107, 74, .8);
}

.page-faq .faq-tabs .tab:focus-visible {
  outline: 3px solid var(--teal);
  outline-offset: 2px;
}

.page-faq .faq-tabs .tabpanel {
  padding-top: 26px;
}

.page-faq .tabpanel__intro {
  margin: 0 0 20px;
  padding: 16px 20px;
  border-left: 4px solid var(--teal);
  border-radius: 0 var(--radius-sm) var(--radius-sm) 0;
  background: rgba(23, 195, 178, .07);
  color: var(--ink);
  font-size: 15.5px;
  line-height: 1.8;
}

.page-faq .faq-tabs .accordion {
  display: grid;
  gap: 12px;
}

.page-faq .faq-tabs .accordion__item {
  border: 1px solid var(--faq-line-soft);
  border-radius: var(--radius-md);
  background: #fff;
  overflow: hidden;
  transition: border-color .2s ease, box-shadow .2s ease;
}

.page-faq .faq-tabs .accordion__item:has(.accordion__trigger[aria-expanded="true"]) {
  border-color: rgba(255, 107, 74, .45);
  box-shadow: var(--faq-shadow-soft);
}

.page-faq .faq-tabs .accordion__trigger {
  display: block;
  width: 100%;
  padding: 18px 22px;
  border: 0;
  background: transparent;
  text-align: left;
  font-family: var(--font-head);
  font-size: 16px;
  font-weight: 700;
  letter-spacing: .01em;
  color: var(--deep);
  cursor: pointer;
  position: relative;
  padding-right: 52px;
}

.page-faq .faq-tabs .accordion__trigger::after {
  content: "+";
  position: absolute;
  right: 20px;
  top: 50%;
  transform: translateY(-50%);
  width: 26px;
  height: 26px;
  display: grid;
  place-items: center;
  border-radius: var(--pill);
  background: rgba(11, 42, 74, .06);
  color: var(--deep);
  font-family: var(--font-mono);
  font-size: 15px;
  transition: background .2s ease, color .2s ease;
}

.page-faq .faq-tabs .accordion__trigger[aria-expanded="true"]::after {
  content: "−";
  background: var(--coral);
  color: var(--pearl);
}

.page-faq .faq-tabs .accordion__trigger:focus-visible {
  outline: 3px solid var(--teal);
  outline-offset: -3px;
}

.page-faq .faq-tabs .accordion__panel {
  padding: 0 22px 20px;
  color: var(--ink);
  font-size: 15.5px;
  line-height: 1.85;
}

.page-faq .faq-tabs .accordion__panel p {
  margin: 0;
}

/* ===== 回访三步 ===== */
.page-faq .revisit-steps {
  list-style: none;
  margin: 26px 0 0;
  padding: 0;
  display: grid;
  gap: 16px;
}

.page-faq .revisit-step {
  position: relative;
  padding: 24px 22px 22px 26px;
  border-radius: var(--radius-md);
  background: var(--pearl);
  border: 1px solid var(--faq-line-soft);
  overflow: hidden;
}

.page-faq .revisit-step::before {
  content: "";
  position: absolute;
  left: 0;
  top: 20px;
  bottom: 20px;
  width: 5px;
  border-radius: 0 6px 6px 0;
  background: linear-gradient(180deg, var(--teal), rgba(23, 195, 178, .25));
}

.page-faq .revisit-step__index {
  display: inline-block;
  font-size: 13px;
  font-weight: 700;
  color: var(--coral);
  letter-spacing: .1em;
}

.page-faq .revisit-step h3 {
  margin: 8px 0 10px;
  font-family: var(--font-head);
  font-size: 19px;
  font-weight: 900;
  letter-spacing: .02em;
  color: var(--deep);
}

.page-faq .revisit-step p {
  margin: 0;
  color: var(--ink);
  font-size: 15.5px;
  line-height: 1.8;
}

.page-faq .revisit-note {
  margin-top: 18px;
}

.page-faq .note {
  padding: 16px 20px;
  border-radius: var(--radius-sm);
  background: var(--sand);
  border-left: 4px solid var(--teal);
}

.page-faq .note p {
  margin: 0;
  color: var(--ink);
  font-size: 14.5px;
  line-height: 1.8;
}

.page-faq .extend {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
  margin-top: 24px;
}

/* ===== 售后五步时间轴 ===== */
.page-faq .sla-layout {
  display: grid;
  gap: 26px;
  margin-top: 28px;
}

.page-faq .sla-timeline {
  position: relative;
  padding: 4px 0;
}

.page-faq .sla-timeline__line {
  position: absolute;
  left: 15px;
  top: 12px;
  bottom: 12px;
  width: 3px;
  border-radius: 3px;
  background: linear-gradient(180deg, var(--teal), rgba(23, 195, 178, .18));
  opacity: .55;
}

.page-faq .sla-timeline__ticks {
  display: grid;
  gap: 8px;
  padding-left: 46px;
  position: relative;
}

.page-faq .sla-tick {
  position: relative;
  display: grid;
  grid-template-columns: 44px 1fr;
  grid-template-areas:
    "num name"
    "num time";
  align-items: center;
  gap: 2px 12px;
  width: 100%;
  padding: 14px 18px;
  border: 1px solid var(--line-dark);
  border-radius: var(--radius-md);
  background: rgba(247, 245, 240, .05);
  text-align: left;
  cursor: pointer;
  color: rgba(247, 245, 240, .82);
  transition: background .2s ease, border-color .2s ease, transform .2s ease;
}

.page-faq .sla-tick::before {
  content: "";
  position: absolute;
  left: -38px;
  top: 50%;
  width: 20px;
  height: 20px;
  margin-top: -10px;
  border-radius: 50%;
  background: var(--midnight);
  border: 3px solid rgba(23, 195, 178, .5);
  transition: background .2s ease, border-color .2s ease, transform .2s ease;
}

.page-faq .sla-tick__num {
  grid-area: num;
  font-size: 17px;
  font-weight: 700;
  color: var(--teal);
  letter-spacing: .04em;
  align-self: center;
}

.page-faq .sla-tick__name {
  grid-area: name;
  font-family: var(--font-head);
  font-size: 16px;
  font-weight: 700;
  letter-spacing: .02em;
  color: var(--pearl);
}

.page-faq .sla-tick__time {
  grid-area: time;
  font-size: 12.5px;
  color: rgba(247, 245, 240, .62);
  letter-spacing: .02em;
}

.page-faq .sla-tick:hover {
  border-color: rgba(23, 195, 178, .5);
  background: rgba(23, 195, 178, .1);
}

.page-faq .sla-tick[aria-selected="true"] {
  background: linear-gradient(120deg, rgba(255, 107, 74, .24), rgba(23, 195, 178, .14));
  border-color: var(--coral);
  transform: translateX(3px);
}

.page-faq .sla-tick[aria-selected="true"]::before {
  background: var(--coral);
  border-color: var(--coral-soft);
  transform: scale(1.15);
}

.page-faq .sla-tick:focus-visible {
  outline: 3px solid var(--teal);
  outline-offset: 2px;
}

.page-faq .sla-panels {
  margin-top: 20px;
  padding: 22px 22px 20px;
  border-radius: var(--radius-lg);
  background: rgba(247, 245, 240, .06);
  border: 1px solid var(--line-dark);
}

.page-faq .sla-panel h3 {
  margin: 0 0 10px;
  font-family: var(--font-head);
  font-size: 19px;
  font-weight: 900;
  letter-spacing: .02em;
  color: var(--pearl);
}

.page-faq .sla-panel p {
  margin: 0;
  color: rgba(247, 245, 240, .84);
  font-size: 15.5px;
  line-height: 1.85;
}

.page-faq .sla-figure {
  margin: 0;
  border-radius: var(--radius-lg);
  overflow: hidden;
  background: var(--midnight);
  box-shadow: var(--faq-shadow-card);
}

.page-faq .sla-figure img {
  display: block;
  width: 100%;
  height: auto;
  aspect-ratio: 3 / 2;
  object-fit: cover;
}

.page-faq .sla-figure .media__caption {
  display: block;
  padding: 12px 16px;
  font-size: 13px;
  color: rgba(247, 245, 240, .72);
  background: rgba(7, 26, 46, .7);
  line-height: 1.6;
}

/* ===== 价格与条件对照 ===== */
.page-faq .plan-compare {
  display: grid;
  gap: 18px;
  margin-top: 26px;
}

.page-faq .plan-card {
  border-radius: var(--radius-lg);
  background: #fff;
  border: 1px solid var(--faq-line-soft);
  box-shadow: var(--faq-shadow-soft);
  padding: 26px 22px 22px;
  position: relative;
  overflow: hidden;
}

.page-faq .plan-card::after {
  content: "";
  position: absolute;
  inset: 0 0 auto 0;
  height: 4px;
  background: linear-gradient(90deg, var(--teal), rgba(23, 195, 178, .2));
}

.page-faq .plan-card--featured {
  background: linear-gradient(160deg, #0B2A4A, #071A2E 70%);
  border-color: rgba(217, 164, 65, .38);
}

.page-faq .plan-card--featured::after {
  background: linear-gradient(90deg, var(--gold), var(--coral));
}

.page-faq .plan-card__head h3 {
  margin: 10px 0 8px;
  font-family: var(--font-head);
  font-size: 24px;
  font-weight: 900;
  letter-spacing: .03em;
  color: var(--deep);
}

.page-faq .plan-card--featured .plan-card__head h3 {
  color: var(--pearl);
}

.page-faq .plan-card__price {
  margin: 0;
  font-size: 26px;
  font-weight: 700;
  color: var(--coral);
  letter-spacing: .01em;
}

.page-faq .plan-card__price small {
  font-size: 13px;
  font-weight: 500;
  color: var(--mist);
  margin-left: 4px;
}

.page-faq .plan-card--featured .plan-card__price {
  color: var(--gold);
}

.page-faq .plan-card--featured .plan-card__price small {
  color: rgba(247, 245, 240, .6);
}

.page-faq .phase {
  display: inline-block;
  padding: 4px 12px;
  border-radius: var(--pill);
  background: rgba(11, 42, 74, .08);
  color: var(--deep);
  font-size: 12px;
  font-weight: 700;
  letter-spacing: .1em;
}

.page-faq .phase--gold {
  background: rgba(217, 164, 65, .18);
  color: var(--gold);
}

.page-faq .plan-card__list {
  margin: 22px 0 0;
}

.page-faq .plan-card__row {
  padding: 14px 0;
  border-top: 1px solid var(--faq-line-soft);
}

.page-faq .plan-card--featured .plan-card__row {
  border-top-color: rgba(247, 245, 240, .14);
}

.page-faq .plan-card__row dt {
  font-family: var(--font-head);
  font-size: 13.5px;
  font-weight: 700;
  letter-spacing: .06em;
  color: var(--teal);
  margin-bottom: 6px;
}

.page-faq .plan-card--featured .plan-card__row dt {
  color: var(--coral-soft);
}

.page-faq .plan-card__row dd {
  margin: 0;
  font-size: 15px;
  line-height: 1.8;
  color: var(--ink);
}

.page-faq .plan-card--featured .plan-card__row dd {
  color: rgba(247, 245, 240, .85);
}

.page-faq .plan-note {
  margin-top: 20px;
}

/* ===== 评价卡片流 ===== */
.page-faq .review-rail {
  display: grid;
  grid-auto-flow: column;
  grid-auto-columns: minmax(268px, 84%);
  gap: 16px;
  margin-top: 26px;
  padding-bottom: 14px;
  overflow-x: auto;
  scroll-snap-type: x mandatory;
  -webkit-overflow-scrolling: touch;
}

.page-faq .review-rail::-webkit-scrollbar {
  height: 6px;
}

.page-faq .review-rail::-webkit-scrollbar-thumb {
  background: rgba(23, 195, 178, .5);
  border-radius: 6px;
}

.page-faq .review-card {
  scroll-snap-align: start;
  display: flex;
  flex-direction: column;
  gap: 14px;
  padding: 22px 20px;
  border-radius: var(--radius-md);
  background: rgba(247, 245, 240, .07);
  border: 1px solid var(--line-dark);
}

.page-faq .review-card__tag {
  align-self: flex-start;
  padding: 4px 12px;
  border-radius: var(--pill);
  background: rgba(23, 195, 178, .16);
  color: var(--teal);
  font-size: 12px;
  letter-spacing: .08em;
}

.page-faq .review-card__body {
  margin: 0;
  color: rgba(247, 245, 240, .88);
  font-size: 15px;
  line-height: 1.85;
  flex: 1;
}

.page-faq .review-card__foot {
  display: flex;
  flex-wrap: wrap;
  justify-content: space-between;
  gap: 8px;
  padding-top: 12px;
  border-top: 1px dashed rgba(247, 245, 240, .2);
  font-size: 12.5px;
  color: rgba(247, 245, 240, .62);
}

.page-faq .review-card__foot .mono {
  color: var(--gold);
}

/* ===== 人工帮助 ===== */
.page-faq .human-help {
  display: grid;
  gap: 22px;
  padding: 30px 24px;
  border-radius: var(--radius-lg);
  background: linear-gradient(140deg, rgba(11, 42, 74, .06), rgba(23, 195, 178, .1));
  border: 1px solid var(--faq-line-soft);
}

.page-faq .human-help__text h2 {
  margin: 14px 0 12px;
  font-family: var(--font-head);
  font-size: clamp(24px, 5vw, 34px);
  font-weight: 900;
  letter-spacing: .02em;
  color: var(--deep);
  line-height: 1.3;
}

.page-faq .human-help__text p {
  margin: 0;
  color: var(--ink);
  font-size: 16px;
  line-height: 1.85;
  max-width: 40em;
}

.page-faq .human-help__actions {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
  margin-top: 20px;
}

.page-faq .human-help__aside {
  padding: 22px 20px;
  border-radius: var(--radius-md);
  background: var(--deep);
  color: rgba(247, 245, 240, .86);
}

.page-faq .human-help__aside-title {
  margin: 0 0 14px;
  font-family: var(--font-head);
  font-size: 16px;
  font-weight: 900;
  letter-spacing: .04em;
  color: var(--pearl);
}

.page-faq .human-help__list {
  list-style: none;
  margin: 0;
  padding: 0;
  display: grid;
  gap: 10px;
}

.page-faq .human-help__list li {
  display: flex;
  align-items: baseline;
  gap: 10px;
  font-size: 14px;
  line-height: 1.7;
  padding-bottom: 10px;
  border-bottom: 1px dashed rgba(247, 245, 240, .16);
}

.page-faq .human-help__list li:last-child {
  border-bottom: 0;
  padding-bottom: 0;
}

.page-faq .human-help__list .mono {
  flex: 0 0 auto;
  min-width: 78px;
  color: var(--teal);
  font-weight: 700;
  letter-spacing: .02em;
}

.page-faq .human-help__aside-note {
  margin: 16px 0 0;
  font-size: 13px;
  line-height: 1.7;
  color: rgba(247, 245, 240, .6);
}

/* ===== 响应式 ===== */
@media (min-width: 720px) {
  .page-faq .support-hero {
    padding: 44px 0 16px;
  }

  .page-faq .support-hero__grid {
    grid-template-columns: minmax(0, 1.05fr) minmax(0, .95fr);
    align-items: center;
    gap: 40px;
  }

  .page-faq .support-hero__media {
    border-radius: var(--radius-xl);
  }

  .page-faq .support-hero__facts {
    grid-template-columns: repeat(4, minmax(0, 1fr));
    gap: 18px;
    padding: 24px 26px;
    margin-top: 38px;
  }

  .page-faq .revisit-steps {
    grid-template-columns: repeat(3, minmax(0, 1fr));
    gap: 18px;
  }

  .page-faq .plan-compare {
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 22px;
  }

  .page-faq .plan-card {
    padding: 30px 26px 26px;
  }

  .page-faq .review-rail {
    grid-auto-columns: minmax(300px, 36%);
  }

  .page-faq .human-help {
    grid-template-columns: minmax(0, 1.4fr) minmax(0, .9fr);
    align-items: start;
    padding: 36px 32px;
  }
}

@media (min-width: 1040px) {
  .page-faq .sla-layout {
    grid-template-columns: minmax(0, 1.35fr) minmax(0, .85fr);
    gap: 40px;
    align-items: start;
  }

  .page-faq .sla-timeline__ticks {
    padding-left: 52px;
  }

  .page-faq .sla-tick {
    grid-template-columns: 52px 1fr auto;
    grid-template-areas: "num name time";
    padding: 16px 22px;
  }

  .page-faq .sla-tick__time {
    text-align: right;
  }

  .page-faq .review-rail {
    grid-auto-columns: minmax(300px, 27%);
  }
}

@media (prefers-reduced-motion: reduce) {
  .page-faq .pill-link,
  .page-faq .tab,
  .page-faq .accordion__item,
  .page-faq .sla-tick {
    transition: none;
  }

  .page-faq .pill-link:hover,
  .page-faq .sla-tick[aria-selected="true"] {
    transform: none;
  }
}